Sisters Habitat for Humanity Thrift Store Manager Job Description

Reports to: Executive Director
Status: Full-time Exempt
Starting Range: $36,000 – $40,000 DOE
Consults with: Executive Director, Store Committee, ReStore Manager and other staff
Direct Reports:
Thrift Store Assistant Manager, two Store Assistants, Custodian

Store Mission:
The ultimate responsibility of the Thrift Store Manager is to ensure that the mission of the store is being met. This mission has four basic components:
• Provide both volunteers and participating families with an opportunity to be involved with Habitat for Humanity in a rewarding and meaningful way
• Provide long-term stable funding source to support Sisters Habitat for Humanity
• Provide a resource for community members who need economical household items
• Provide a means by which community members can recycle usable furniture, appliances and building materials, thereby decreasing pressure on the landfill

The Thrift Store Manager provides overall supervision and leadership for the Thrift Store.
The Thrift Store Manager is responsible for all facets of Thrift Store operation ensuring steady and sustainable growth in all areas of the Store. Must be available evenings and weekends as needed.

Qualifications:
• Five years or more organizational, retail, business, or equivalent experience required
• Ability to bring people together to work toward a common goal
• Proven experience in conflict management
• Business management experience preferred, professional demeanor
• BA or BS preferred; equivalent experience will be considered
• Physical Requirements: Must be able to lift up to 30 lbs., stand, squat, bend.

Responsibilities:
Operations
• Responsible for daily scheduling and supervision of staff and volunteers
• Supervise maintenance of facility and equipment
• Ensure the safety of Store volunteers and customers
• Ensure the safety of inventory from theft or destruction
• Develop and implement annual marketing plan which includes promotions and sales
• Attend Sisters Habitat Staff Meetings
Policies and Procedures
• Assure compliance with policies and procedures manual
• With Store Committee, update manual on an annual basis
• Ensure financial safeguards are followed to manage the handling of money in the store

Store Advisory Committee
• Coordinate monthly Store Advisory Committee meetings with the committee chair
• Recommend policy and procedures updates for consideration by the Store Advisory Committee

Finance
• Monitor income and expenses to ensure they are within budget levels
• Work with Executive Director and finance committee to develop the annual budget

Personnel
• Working with the Executive Director, hire and fire staff as necessary
• Supervise Store staff and conduct annual performance reviews

Volunteer and Staff Management:
• Ensure that the store is appropriately staffed with volunteers
• Ensure adequate training is provided to staff and volunteers including, safety and customer service
• Assist with volunteer recruitment
• Ensure staff and volunteers are oriented to the mission of Habitat for Humanity and the Stores’ role and responsibilities
• Ensure sweat equity opportunities are available to homebuyer families
• Ensure that Stores’ volunteers feel appreciated and that they are recognized

Inventory
• Ensure that both the quality and amount of inventory is maximized
• Oversee system to accept and process inventory
• Tactfully/ graciously deny donations that don’t meet standards
• Ensure that donors receive receipts for their contribution

Merchandising
• Ensure that inventory is displayed in a logical and organized way that encourages customers to make purchases
• Ensure that inventory is displayed in such a way that is neat, tidy and safe
• Ensure that inventory is cleaned and priced before it is displayed for sale

Customer Service
• Ensure customers and donors have a positive experience in our store
• Create a positive culture of gratitude among the volunteer crew

Sisters Habitat for Humanity policy is to provide equal opportunity to everyone. No one will be discriminated against because of their race, religion, color, sex, age, marital status, sexual orientation national origin, or mental or physical disability where these do not interfere with successful performance, or other protected classes under state and federal law. This policy applies to all terms, conditions and privileges, including benefits, compensation, promotion, training and development, transfer, and retirement.